lime-go - Notice history

All systems operational

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99.60% uptime
Aug 2026 · 98.88%Sep · 99.96%Oct · 100.0%

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Integrations - Operational

99.60% uptime
Aug 2026 · 98.88%Sep · 99.96%Oct · 100.0%

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Newsletter - Operational

99.60% uptime
Aug 2026 · 98.88%Sep · 99.96%Oct · 100.0%

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Aug 2026
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Think Service - Operational

99.60% uptime
Aug 2026 · 98.88%Sep · 99.96%Oct · 100.0%

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Aug 2026
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API Service - Operational

99.60% uptime
Aug 2026 · 98.88%Sep · 99.96%Oct · 100.0%

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Aug 2026
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App Service - Operational

99.60% uptime
Aug 2026 · 98.88%Sep · 99.96%Oct · 100.0%

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Aug 2026
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Oct 2026

Lime Agentic - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
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Notice history

View current status

Oct 2026

Some users cannot connect to Lime Go
ResolvedMajor outage1 hour 33 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Some users cannot open Lime Go. The browser shows a message like "This site can't be reached". The problem comes and goes, and it affects only some internet providers.

    Lime Go is operational, and your data is safe. The cause is outside Lime Go, in the network of some internet providers. We are working with the providers, and we are making a change that prevents this problem in the future.

Sep 2026

SEP16
Planned Infrastructure Maintenance
CompletedMaintenance4 hours
  • Completed
    September 16, 2026 at 10:00 AMUTC
    Completed
    September 16, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 16, 2026 at 6:00 AMUTC
    In progress
    September 16, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 15, 2026 at 7:21 AMUTC
    Planned
    September 15, 2026 at 7:21 AMUTC

    We will be performing a planned infrastructure upgrade between 08:00 and 12:00. During this maintenance window, some customers may experience brief interruptions or degraded performance.

    We will actively monitor the service throughout the upgrade and are prepared to roll back quickly if any unexpected issues occur.

Infrastructure issues affecting uploads and network traffic
ResolvedMajor outage166 hours 8 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    We continue monitor and investigating the situation; App is operational

  • Monitoring
    UTC
    Monitoring

    Server are restarted and traffic is getting normal. Advise it to re-login in fresh broswer.

  • Identified
    UTC
    Identified

    We advice for refresh and create login.

  • Investigating
    UTC
    Investigating

    We currently restarting all related services.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
  • Monitoring
    UTC
    Monitoring

    We are currently monitoring the situation.

  • Investigating
    UTC
    Investigating

    We’re currently experiencing infrastructure-related issues affecting file uploads, documents, and some network traffic. We’re investigating the cause and working to restore normal operation as quickly as possible. No data has been lost.

SEP5
Scheduled Infrastructure Maintenance
CompletedMaintenance3 hours
  • Completed
    September 05, 2026 at 9:00 AMUTC
    Completed
    September 05, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 05, 2026 at 6:00 AMUTC
    In progress
    September 05, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 03, 2026 at 4:10 PMUTC
    Planned
    September 03, 2026 at 4:10 PMUTC

    We will be performing scheduled maintenance to upgrade our application and database servers. Brief service interruptions may occur during the maintenance window.

Aug 2026

Degraded performance
ResolvedDegraded performance2 hours 34 minutes
  • Update
    UTC
    Update
    This incident has been resolved.
  • Resolved
    UTC
    Resolved

    We have successfully reduced the database load, and Lime Go is now fully operational.

    We are continuing to monitor the system closely to ensure performance remains stable.

  • Update
    UTC
    Update

    Lime Go is currently up and running.

    We have identified an unusually high number of database connections and are performing cleanup to stabilize performance. We are continuing to monitor the service closely while this work is ongoing.

    We’ll provide another update once the situation is fully stabilized.

  • Update
    UTC
    Update

    We are continuing to investigate the performance issues affecting Lime Go.

    We have identified unusually high database load and are actively working to reduce it and restore normal performance. Some users may continue to experience slower response times or intermittent errors.

    We will provide another update as soon as we have more information.

  • Investigating
    UTC
    Investigating

    We are currently experiencing degraded performance due to unusually high load on one of our database systems.

    Some users may experience slower response times or intermittent errors while using Lime Go.

    Our team is actively investigating and working to restore normal performance. We will provide an update as soon as we have more information.

Service Disruption
ResolvedMajor outage8 hours 20 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Login Notice

    As part of the recovery process, some users may need to clear their browser cookies before logging in again.

    If you’re unable to sign in, please clear the cookies for lime-go.com (or use a private/incognito browser window) and try again.

    We apologize for the inconvenience and appreciate your patience.

  • Monitoring
    UTC
    Monitoring

    We are implementing an alternative recovery plan to restore full service as quickly as possible.

    After multiple attempts to resolve the issue, we determined that this is the fastest and lowest-risk approach to return the platform to a stable state. We expect the recovery process to take approximately 20 minutes.

    We apologize for the continued disruption and will provide another update as soon as we have confirmed that services are fully restored.

  • Identified
    UTC
    Identified

    We have identified an issue with our Docker Swarm cluster where existing containers are being unexpectedly recreated. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a major issue affecting multiple services. Our team is aware of the problem and is actively investigating the root cause.

    We apologize for the inconvenience and will provide another update as soon as we have more information.

AUG8
Infrastructure Maintenance
CompletedMaintenance4 hours
  • Completed
    August 08, 2026 at 10:00 AMUTC
    Completed
    August 08, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 08, 2026 at 6:00 AMUTC
    In progress
    August 08, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 06, 2026 at 7:16 AMUTC
    Planned
    August 06, 2026 at 7:16 AMUTC

    We will perform scheduled infrastructure maintenance to decommission our legacy IIS servers as part of an ongoing platform modernization effort. During the maintenance window, some services may experience temporary interruptions or reduced availability. We expect normal service to resume immediately after the maintenance is completed. We apologize for any inconvenience and appreciate your patience.

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