Opened on Monday 12th April 2021, last updated
Monitoring — We believe that the mitigating actions performed yesterday and today have addressed the performance issues. We will continue to monitor the situation throughout the day.
Identified — We apologize for the inconvenience our performance issues today have caused some of our customers. The mitigating actions that we have performed today seems to have solved most of the performance issues. We plan yet one more update later tonight. We hope and expect to enter Monitoring phase tomorrow, where performance is good enough for all of our customers. And we hope to initiate root cause investigations related to the deal table listings.
Identified — During the afternoon we have continued to limit some statistics and deal table listings. The performance is a lot better now, and we will continue to work on further improvements the next couple of hours.
Identified — We are still working on this issue. Unfortunately, we haven't yet found a solid solution to the performance problems on our system.
Identified — Status update: We believe that the performance issues that we have are related to statistics calculations for a few customers with large datasets – Unfortunately impacting the performance for all customers. We are working to disable some of these demanding statistics within an hour, and hope this will minimize the risk for further performance problems.